Privacy Policy

Welcome to Bandya mama. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our online store and make purchases. Please read this policy carefully.

1. Information We Collect

We collect information that you provide directly to us when you:

• Place an order on Bandya mama
• Contact us via WhatsApp or other communication channels
• Browse and interact with our store

The types of personal information we may collect include:

• Contact Information: Your name, phone number, and email address
• Delivery Information: Your shipping/delivery address
• Payment Information: Transaction details processed securely through Cashfree (we do not store your card details)
• Device Information: Browser type, IP address, and device identifiers collected automatically when you visit our store

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, including sending order confirmations and shipping updates
• Communicate with you about your orders, inquiries, and customer service requests
• Improve our store, products, and customer experience
• Detect and prevent fraud or unauthorized transactions
• Comply with legal obligations

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Payment Processing: With Cashfree to securely process your payments
• Shipping Partners: With courier and logistics partners to deliver your orders
• Platform Provider: With our e-commerce platform provider for store hosting and order management
• Legal Requirements: When required by law, regulation, or legal process

4. Cookies & Tracking

Our store may use cookies and similar tracking technologies to enhance your browsing experience. These may include:

• Essential Cookies: Required for the store to function properly (e.g., maintaining your session)
• Analytics: To understand how visitors interact with our store and improve our offerings

You can control cookies through your browser settings. Disabling cookies may affect some functionality of the store.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure HTTPS encryption for all data transmission
• Payment processing handled entirely by PCI-DSS compliant Cashfree
• Limited access to personal information on a need-to-know basis

While we strive to protect your personal information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

6. Third-Party Services (Cashfree)

We use Cashfree as our payment gateway. When you make a purchase on Bandya mama, your payment information is processed directly by Cashfree. We do not have access to your full card or bank account details. Cashfree's use of your information is governed by their own Privacy Policy.

Cashfree is PCI-DSS Level 1 certified, which is the highest level of certification available in the payments industry.

7. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate personal information
• Request deletion of your personal information (subject to legal obligations)
• Withdraw consent for marketing communications at any time

8. Children's Privacy

Our store is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated revision date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

• Store: Bandya mama
• Phone: 8169811018
• WhatsApp: 8169811018